TraQs at New York GlobalHR Executive

1st February 2019, JPMorganChase, Park Avenue, New York

Resolving the conflicts inherent in talent mobility

While our businesses demand ever cheaper moves, our leaders tell us we must improve the employee experience (EX). We are told to focus on talent mobility, but our businesses demand one-way transfers. How do we resolve such conflicting interests? What are the consequences for talent mobility? How can global mobility ‘outcome metrics’ – EX, Success and RoI – help us find the optimum solution?

We argue the case for focusing on understanding the needs of each assignment stakeholder, and then capturing their experience of how these expectations are satisfied in practice in order to create metrics of program effectiveness. Such metrics of Employee Experience for the globally mobile and Success/RoI for the business provide a new focus for the function, one that balances more effectively the conflicting needs of the different assignment stakeholders.